Service Introduction

As the leading company in the industry, Beijing TOWE always insists on providing customers with high-quality professional systemized solutions, a full range of advanced products and comprehensive technical support and services. Adhering to the service concept "smile, integrity, quickness, profession and satisfaction", TOWE provides professional O2O 7X 24 hours online service, with safe and convenient electrical connection and protection for the Internet of Everything.

Electrical connection and protection experts around you!

High quality service


What service can TOWE provide?

Pre-sale Service

  • Data

    Beijing Towe will provide product technical manuals and industry solutions to users and contracting partners for free.

  • Consultation

    If contracting partners and users have technique problems when using TOWE product, they can consult us by network, telephone, fax and email. Our service people will reply timely.

  • Training

    Provide technical training (lecture)

  • Design

    Bidding or following complex engineering project, Beijing Towe provide full sport for program design.

On-site service

  • Scene investigation

    Provide on-site investigation service for users and contracted partners.

  • On-site installation supervision

    Provide on-site installation supervision service for users and contracted partners.

  • Engineering construction

    According to customer’s request, we can provide package engineering service from scheme design, on-site construction to inspection and maintenance.

  • On-site training

    Provide on-site basic training for operation and maintenance, emergency.

After-sale Service

Warranty:Customers can enjoy five star service for exchange within 30 days, free maintenance within 3 years and life time maintenance, if they buy products from formal channel.

Incident Response:On Line 7/24

Engineering Inspection:For the project constructed by Towe, during warranty period, we’ll provide annual inspection service for free.

Product Insurance:We have all products insured by PING AN INSURANCE (GROUP) COMPANY OF CHINA, LTD. For the equipment damage because of product quality, PING AN will take responsibility for financial compensation. 

Maintenance out of warranty:Only charge the cost fees for maintenance out of warranty.